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FAQ

Have a question? You’re in the right place.

Our FAQs cover the most common questions about Staktt, from selling and shipping to payments and policies.

Before contacting us, please review our FAQs and Seller Policies. Most questions about selling, shipping, and payments are answered there, and doing so helps us respond faster to urgent enquiries.

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Vendors

No. Sellers do not require approval to open a store on Staktt.

You can register, set up your storefront, and begin listing products straight away—provided your products comply with our marketplace policies.

Create an account and access your Vendor Dashboard, where you can:

  • Set up your store name and branding

  • Add products

  • Configure shipping and payment settings

Detailed setup guides are available in the Seller on Staktt Help section.

Yes. All stores and listings on Staktt are monitored to ensure compliance with our policies and to maintain a high-quality marketplace.

If a product does not comply with Staktt’s policies:

  1. The seller will receive one warning

  2. The seller will be asked to remove or update the product

  3. If the issue is not resolved, the seller’s account may be suspended

This applies to unapproved goods, policy breaches, or repeated non-compliance.

Payments are processed securely, and sellers can withdraw their available balance via PayPal or Bank Transfer from their vendor dashboard.

See our step-by-step how to guide to set up Bank Transfers.

All fees, earnings, and payout history are visible in the vendor dashboard.

Fee breakdowns are not provided via the contact form.

Sellers are responsible for packing and shipping their own orders.

Staktt does not fulfil or ship orders on behalf of sellers.

Shipping is configured in the Vendor Dashboard → Settings → Shipping Settings section.

You can:

  • Set up local and international shipping

  • Offer Standard and Express options

  • Use shipping classes for different product types

Please review our Shipping Setup Guide for step-by-step instructions.

International shipping is optional and set by each seller. If a shipping option does not appear at checkout, that seller does not currently ship to that location.

If a product does not comply with Staktt’s policies:

  1. The seller will receive one warning

  2. The seller will be asked to remove or update the product

  3. If the issue is not resolved, the seller’s account may be suspended

This applies to unapproved goods, policy breaches, or repeated non-compliance.

Orders & Shipping

For order-specific issues (shipping delays, missing items, product concerns), please contact the seller directly via their storefront.

This is usually the fastest way to resolve the issue.

Use the contact form if:

  • You’re experiencing technical issues

  • You can’t access your account

  • A seller issue remains unresolved after contacting the seller

We aim to respond within 1–2 business days.

Our policies protect:

  • Buyers

  • Sellers

  • The integrity of the marketplace

Monitoring helps ensure a fair, trustworthy, and professional experience for everyone.

Customer Support

Let's Talk

Have a question or need a hand? We’re here to help.

Use this form to get in touch with the Staktt team about:

  • Seller applications and onboarding

  • Store setup, products, or shipping

  • Orders or account support

  • General questions about the marketplace

We aim to respond within 1–2 business days.

Please note:

  • Order-specific questions are best directed to the seller via their store page.

  • For faster support, include as much detail as possible (order number, store name, or screenshots if relevant).